Terms and Conditions
CONSULTATION MENU GENERAL CONDITIONS AND PURCHASE TERMS AND CONDITIONS
• 1. OBJECT
• 2. REGISTRATIONS
• 3. RESERVATIONS
• 4. PRICE CHANGES
• 5. REFUNDS
• 6. REGISTRATION ASSIGNMENT
• 7. AIRPORT FEES. VAT TAX
• 8. Dropouts
• 9. CHANGES
• 10. COMPLAINTS
• 11. CHANGES
• 12. IMPOSSIBILITY OF COMPLIANCE
• 13. CANCELLATION OF THE PROGRAM BY THE AGENCY
• 14. SPECIAL CONDITIONS FOR CHILDREN
• 15. DOCUMENTATION
• 16. FOOD SCHEMES
• 17. ARRIVAL AND DEPARTURE HOURS
• 18. ACCOMMODATION AND TIME
• 19. LUGGAGE AND LIMITS
• 20. LIABILITY
• 21. MEANS OF PAYMENT
• 22. LAW 144/2015 OF SEPTEMBER 8
• 23. UPDATE OF GENERAL CONDITION
1.1 These General Contractual Conditions are intended to establish the terms and conditions governing the provision of Ineditwave Viagens e Turismo, Lda, trade name Ineditwave Travel Agency, a company headquartered at Rua Carlos Alberto da Mota Pinto, 17, 3rd Floor, Amoreiras Square Building, Amoreiras, 1070-313 Lisbon, registered at the Commercial Registry Office of Lisbon, with the unique registration and corporate number 510 109 446, with a registered capital of 16,000.00 € (sixteen thousand euros ), RNAVT No. 3328, in addition to any Special Conditions agreed upon between the Client and the Agency.
1.2 The terms contained in the Special Conditions, if any, shall prevail over the provisions of these General Conditions and shall prevail over both additional written stipulations especially agreed between the Client and the Agency.
1.3 Services and products are offered to you under the terms and conditions set forth herein.
1.4 By contracting with the Agency, Customer acknowledges and accepts all the terms and conditions set forth.
2.1 Upon registration, the Client must pay 100% of the total price of the trip, which may be conditional on suppliers obtaining confirmation of reservations for all services.
2.2 If such confirmation is not verified, the Agency, even for reasons not attributable to it, will reimburse the amount paid without prejudice to the provisions of point 5 below.
2.3 For any change in travel registration at the Customer’s request, the Agency reserves the right to charge a change fee in accordance with paragraph 3.1. infra.
2.4 Without prejudice to the amount to be paid by the Client for the booking expenses necessary to confirm the registration and which will be added to the price of the trip, the Client is also obligated to pay all cancellation expenses, under the terms of the Point.
8. of these General Conditions if you give up the trip.
2.5 The Agency reserves the right to cancel any entry for which payment has not been made under the above conditions.
3.1 Reservations, service charges, reservation changes and other services will be subject to the value shown in the tables in force at any given time, plus the amounts charged by suppliers, particularly in the case of changes.
3.2 The reservation or service request form must contain all the necessary elements for its processing.
3.3 The prices referred to in 3.1. are due for each reservation, service or goods and product request and will be charged to the Customer upon acceptance of the reservation, service or product or goods supplied by the Agency.
3.4 The prices referred to in 3.1. they will not be refunded to the Customer in case of nonuse or enjoyment of the service or reservation, as well as for any other reason not attributable to the Agency.
4. PRICE CHANGES:
4.1 The Agency reserves the right, up to 20 days before the date of travel, to change the price of the trip if this increase is due to changes in transport or fuel costs, duties, taxes or charges chargeable or in currency fluctuations. and shall communicate this to the
4.2 The change shall be calculated on the basis of the price changes of the factors influencing the change.
4.3 Failure to accept the increase in the price of the trip, under the terms of the law, entitles the Client to cancel his / her registration under the same terms and conditions as those stated in the impossibility of compliance.
Once travel has commenced, no refund will be due for services not used by the Customer. Failure to provide services provided for in the travel program for reasons not attributable to the Agency, if it is not possible to substitute for other equivalent services, entitles the Client to be reimbursed for the difference between the price of the services provided and those actually provided, without prejudice to 12.4 of these General Conditions.
6. REGISTRATION ASSIGNMENT:
6.1 You may terminate your registration by being replaced by another person who fulfills all the conditions required for the trip, provided that you inform the Agency in writing at least 7 days in advance and that the different service providers included in the accept the replacement.
6.2 In the case of cruises and long-haul air travel, the above deadline shall be 30 days.
6.3 The assignment of the registration jointly and severally liable the assignor and the assignee for the payment of the price and additional charges arising from the assignment.
7. AIRPORT FEES. VAT TAX:
7.1 Airport fees must be paid by Customer upon purchase of the trip or locally at the airports at which it is required, which may vary by destination. In any case, the Agency will inform the Client, upon booking the trip, of the form of payment of these fees.
7.2 Value Added Tax, applicable on the date of travel, is included in the price of the service.
At any time the customer may withdraw from the trip / stay by written notice, being entitled to the refund of the amounts paid minus the following expenses:
8.1 Management costs incurred by the Agency in obtaining the reservations and up to fifteen per cent of the price of the services concerned;
8.2 Non-refundable cancellation expenses by suppliers (hotels, means of transport,accompanied visits and other services);
8.3 Expenses for airline tickets subject to specific conditions which cannot be reimbursed before or after issue.
9.1 If the suppliers of the travel concerned allow, whenever a customer, registered for a particular trip, wishes to change their registration to a another trip to or from the same day departing on a different date, or any other change, shall pay the fee as change expenses. However, when the change takes place 21 days or less in advance of the departure date to which the customer is subscribed, or if the service providers do not accept the change, they will be subject to the anticipated costs and charges. under the heading “Withdrawals”.
9.2 For each change (names, dates, type of room or room), a service charge of € 25.00 will be charged, plus the applicable legal VAT Rate.
9.3 After commencing the trip, if requested to change the services contracted for reasons not attributable to the agency (eg extension of nights stay, change of flight) the prices of tourist services may not correspond to those published in the leaflet that motivated the hiring.
10.1 They may only be considered as long as they are presented in writing within a period not exceeding 20 days after the end of the services.
10.2 They can only be accepted as long as they have been reported to the service providers (hotels, guides, local agents, etc.) during the course of the trip or stay, requiring the respective supporting documents.
10.3 Failure to submit the participation and the documents referred to in a timely manner constitutes a waiver of the Agency’s liability.
10.4 In the event of a claim for non-compliance with the contracted services, the customer may also trigger the security provided for in accordance with the legislation in force, and for this purpose must submit the respective claim to Turismo de Portugal I.P within 20 working days after the end of the trip.
11.1 Where there are reasonable grounds for this, the Agency may amend the conditions of the Program, in particular the order of the journeys, the times of departure or replace any of the accommodation provided by others of a similar category and location.
11.2 If unforeseen circumstances oblige you to suspend travel, you will be entitled to a refund of the amounts paid, except in exceptional cases.
12. IMPOSSIBILITY OF COMPLIANCE:
12.1 If for reasons not attributable to the Agency it becomes unable to perform any essential service contained in the travel program, the Customer is entitled to withdraw from the travel and shall be promptly reimbursed of all amounts paid or, alternatively, to accept a
alteration to services and eventual price variation.
12.2 If these facts not attributable to the Agency determine the cancellation of the trip, the
Customer may choose to participate in another trip accepting an amendment to the contract and any price variation.
12.3 If the replacement travel is lower priced, the Client will be reimbursed for the difference.
12.4 No refund is due for services which, although made available to you, you have chosen not to use.
13. CANCELLATIONS BY THE AGENCY:
The agency reserves the right to cancel the package if the number of participants is less than the minimum required. In such cases, the Customer will be informed in writing at least 8 days in advance, and the Agency will be relieved of any responsibility for cancellation.
14. SPECIAL CONDITIONS FOR CHILDREN:
Given the diversity of conditions applied to children, depending on age, service provider and travel dates, it is advisable to always question the special conditions that may exist which, given each specific situation, will be the subject of appropriate information.
15.1 The client must have in good order all his personal or family documentation (identity card, authorization for minors, passports, visas, certificate of vaccines and others required. The personal note is not valid document to cross the Portuguese borders). The Agency declines any responsibility for refusing to grant visas or not allowing the client to enter a foreign country; In these cases, the conditions established for the cancellation of the trip apply, and the customer will be responsible for any and all costs that such a situation may entail.
15.2 Customers who are foreign nationals must have the necessary documentation (passport, visa, residence permit, etc.) to travel or transit within the European Union depending on their nationality. For travel wholly or partially outside the European Union, visas or other special documentation may be required. Always consult the Embassy or Consulate of the countries of destination of your trip.
15.3 Under no circumstances may the Agency be liable, directly or indirectly, for refusing to grant visas or for not allowing the client to enter any country.
16. FOOD SCHEMES:
16.1 SA (Accommodation Only) – accommodation only;
16.2 BB (Bed and Breakfast) – Breakfast only;
16.3 MP (Half Board) – includes breakfast and dinner. Drinks are not included;
16.4 PC (Full Board) – includes breakfast, lunch, and dinner. Drinks are not included;
16.5 IT (All Inclusive) – includes breakfast, lunch, dinner, snacks and beverages such a water, juices and wine. Inclusions may be more comprehensive or restricted by destination and hotel chain. You should confirm with the Agency the inclusions of the All Inclusive scheme concerning your reservation.
16.6 Any specific meal order from the Customer is always subject to confirmation from the supplier and may require payment of a supplement
16.7 Half-board and full-board package tours do not include meals that coincide with flight times, transfers to and from the airport, or waiting for air connections.
17. ARRIVAL AND DEPARTURE HOURS:
17.1 Arrival and departure times in each city are indicated in the time of the respective country and in accordance with the carrier’s schedules and are subject to change.
17.2 For trips including bus transportation, the times indicated are approximate
17.3 Delays resulting from technical or other reasons relating to the means of transport, the carriers or those caused by natural causes are to be noted
18. ACCOMMODATION AND TIME:
18.1 The group, classification and denomination of accommodation are determined by the host State. The list of hotels and apartments in the program is indicative as well as their category. As regards accommodation, the following particular rules apply:
Apartments: It is the total and total responsibility of the Client to inform the number of people (adults and children) who will occupy the apartment. In the event that more people are booked than the booked ones, those responsible for the accommodation may refuse entry.Hotels: Prices shown are per person and based on double room occupancy. Not all hotels have a triple room, so an extra bed is placed in a double room, which may not be of identical quality and comfort. In the case of double or twin beds, in most cases the triple bed is considered to consist of only these two beds.
18.2 As an indicative rule, rooms can normally be used from 2pm on the day of arrival and should be left free before 12pm on the day of departure. In apartments, the entrance is usually at 17h on the day of arrival, and they must be free before 10h on the day of departure. Keys are normally delivered within normal office hours, at reception, at a location designated by the Agency.
19.1 The agency is responsible for baggage under the law.
19.2 The customer has an obligation to complain to the service provider at the time of baggage removal, deterioration or destruction
19.3 In international transport, in case of damage to baggage, the claim must be made in writing to the carrier immediately after the damage has been verified, and no later than 7 days after delivery. In case of mere delay in the delivery of luggage, the claim must be made within 21 days from the date of delivery.
19.4 The filing of such a complaint will be an essential basis for triggering the Agency’s responsibility for the service provider
The liability of the Agency shall be limited to the maximum amount payable to entities providing services under the Montreal Convention of 28 May 1999 on International Air Transport and the 1961 Berne Convention on Rail Transport. With regard to maritime transport, travel agents’ liability towards their customers for the provision of transport services or accommodation, where appropriate, by maritime transport companies in the event of damage resulting from intent or negligence , will have as limits the following amounts:
• € 441,436 in the event of death or personal injury;
• € 7,881 in case of total or partial loss of luggage or damage to it;
• € 31,424 in case of loss of motor vehicle, including the luggage contained therein;
• € 10,375, in case of loss of luggage, accompanied or not, contained in a motor vehicle;
• € 1,097 for damage to luggage as a result of damage to the motor vehicle.
Where applicable, the responsibility of travel and tourism agencies for the deterioration, destruction and subtraction of luggage or other items in tourist accommodation establishments while the customer is staying there is limited to:
• € 1,397 globally;• € 449 per article;
• The amount declared by the customer, in respect of items deposited with the tourist accommodation establishment. The agency’s liability for non-bodily harm may be contractually limited to five times the price of the service sold.
The Agency’s liability, arising from the obligations assumed, is guaranteed by civil liability insurance at Liberty Seguros Insurance Company – Policy No. 1008360990
21. MEANS OF PAYMENT:
The Customer may pay for the services through Visa, Mastercard, American Express, ATM Reference, Bank Transfer or others as long as previously agreed with the Agency.
22. LAW No. 144/2015 OF 8 SEPTEMBER
Pursuant to Law No. 144/2015 of September 8, we inform that the Client may resort to the following Alternative Dispute Resolution Entities:
• Client Provider of Travel and Tourism Agencies in www.provedorapavt.com;
• Arbitral Commission for Tourism of Portugal in www.turismodeportugal.pt
• or any of the entities duly indicated in the list provided by the Directorate General of the Consumer in http://www.consumidor.pt whose consultation we advise.
23. UPDATE OF GENERAL CONDITIONS:
Ineditwave, Travel Agency – reserves the right to update these terms and conditions at any time, either by strategic corporate decisions, or to comply with any legislative or case law changes.
Each time you modify these terms and conditions significantly, Ineditwave Travel Agency will make all reasonable efforts to inform potential affected users. In any case, when consent is required under current law, the corresponding protocols for their compilation will be enabled.
If you have any questions or need clarification on our General Terms and Conditions, you can contact us at the address on our website.